How To Request An Appointment

You can make an appointment in the following ways:

Appointment System

When attending surgery for a prebooked appointment, we now have an automated arrivals system located in the waiting area near to the right of the reception desk. Please report to the arrivals machine and register for your appointment, ensuring you press the ‘Arrive Me’ button when indicated. You will then be automatically called through for your appointment via information on the television screen in the waiting area.

“Book On The Day” Appointments

Please let the receptionist know which type of appointment you require when you call. There are only a limited number of ‘on the day’ appointments and these can only be booked by telephone or in person from 08:00 on the day concerned.

The telephone lines are very busy on Monday mornings so we would ask you to ring at other times if at all possible.

The receptionist may offer you alternatives when you ring, such as the walk in centre at the Millennium Centre in St. Helens, an appointment with our nurse or a telephone consultation with the doctor.

Telephone Consultations

To access this service, please call before 10:30.

Our telephone consultations allow our doctors to assess the nature and severity of your condition. We feel that this system will allow you to access medical advice quickly without having to wait for the next available appointment. During the telephone consultation, the appropriate course of action needed will be decided between you and the doctor.

If you would like to speak to a doctor on the phone, please could you advise the receptionist by completing our Ask Reception a Question form. This form will take the necessary details to be passed on to the doctor. We will ring you back on the same day.

Cancelling Appointments

Should you need to cancel your appointment for any reason, please let the surgery know as soon as possible so that your appointment is not wasted and can be given to another patient. We may remove patients from our list who regularly miss appointments and who fail to notify us accordingly.