Welcome to Vista Road Surgery.

Following national guidance issued from NHS England for primary care organisations, many GP practices in St Helens are no longer accepting appointment bookings in person. Please only call the surgery if absolutely necessary.

If you need to order a prescription, please go online and use our online prescription service or use the OUTSIDE post box at the surgery. All prescriptions will be sent electronically to your nominated pharmacy. Please add a extra few days for your prescription to be processed. This is due to staff shortages. In addition, due to the number of prescriptions being processed, please allow 5 WORKING DAYS, between ordering and collecting. We thank you for your patience with this.

We remind patients that if you have a new, continuous cough and/ or a high temperature (38.7 or more) or live with someone with these symptoms then please DO NOT ATTEND THE SURGERY- STAY AT HOME for 14 days. If these symptoms persist after 7 days then please call NHS 111. You will not be tested for Coronavirus.

We are sorry for any inconvenience these measures may cause but our priority has to be ensuring the safety and wellbeing of our most vulnerable patients and keeping our staff safe and well.

For help support for extremely vulnerable at home due to Corona Virus please go to:

https://www.gov.uk/coronavirus-extremely-vulnerable or

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

We are receiving and extremely high volume of calls to the practice

Please refrain from calling the practice for the following things:

* Blood Results: please be assured that the Doctors are viewing all reports and you will ONLY be contacted via telephone or TXT message if there is any follow up  / actions needed from your result.

If you do not hear from the practice PLEASE REFRAIN from calling the practice.

* prescriptions : please do not call the practice to order your repeat prescriptions this still only applies to housebound and elderly patients and those who have been advised to self isolate.

Please order online , if you are not signed up for online ordering please send JUST 1 family member into the practice to sign the family up for online ordering we are trying to reduce the number of calls we are currently receiving .

PLEASE DO NOT CALL THE PRACTICE TO ASK

* Your Pharmacy Opening times / access please call your pharmacy direct.

* if you have online prescriptions (EPS) please call your pharmacy to confirm directly with them receipt of it .

The advice remains the same for anyone who suspects that they may have symptoms of Covid 19 to please call 111.

Sick notes for self-isolation of people without symptoms

In light of the current Coronavirus situation, it is inevitable that people may need to self-isolate at home when they have no symptoms of illness. Unfortunately, in these cases your GP will not currently be abIe to issue a sick note, as the time off work is not due to an illness and isn’t affecting your ability to work, but is a precaution to avoid transmission of a possible illness that is yet to produce symptoms.

If you are considering requesting a sick note from your GP in relation to being off work, the Government’s rules are that a sick note can only be issued when an individual has had more than 7 continuous days off sick due to an illness (including weekends). For periods of illness less than 7 days you can complete a self-certification and give this to your employer.

If you are required to self-isolate for 14 days we would expect your employer to be sympathetic and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community.

Vista Road Surgery

CQC Overall Rating

GOOD

Patient Notice

In line with our contractual requirements, we are hereby informing all of our patients that you have been allocated a named, accountable GP. This does not mean that you have to see that particular GP. Please ask for details when you next contact the surgery.

Dr Hussain and Partners are independent contractors to the NHS, working under a General Medical Services contract to provide Primary Care. Primary Care is the care provided by people you normally see when you first have a health problem e.g. doctors, dentists, opticians and chemists.

The Practice is a member of the St. Helens Clinical Commissioning Group (CCG)

One of the major changes currently being undertaken by the NHS is the transfer of budgets to GPs. A CCG is a group of GP practices in the same area that join together to commission, change or discontinue services for the benefit of their patients and others living in the local area.
It is anticipated that, from April 2013, most of the health services you might expect to get through your GP practices will need to be organised by the CCG for patients.

Earlestown and Burtonwood doctors surgeries provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. 

As a practice we aim to offer a personal, traditional and particularly caring form of general practice to our patients and their families. We feel that this is one of the particular strengths of our practice. With a patient list size of over 8,200, our philosophy is to be part of the local community and provide an all round range of health care facilities for all. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

From time to time we train medical students from Liverpool University and feel this is an important part of our work. If you do not wish a student to be present during your consultation could you please advise the reception staff. This will not affect your medical care in any way.