We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Our aim to give you the best care and attention at all times. We believe concerns, compliments and complaints are valuable feedback that can help us learn from experiences and make improvements to services we provide and commission. We will listen to what you say and make changes where we can. We welcome all suggestions, comments and complaints,
Giving feedback
To provide feedback:
- use the Blinx service
- leave a review on the NHS website
- phone us on 01925 221457
Please only use this for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query or complaint regarding a medical matter please see below.
To make a complaint:
- Please put it in writing addressed to the Practice Manager or ask our Reception team for a complaints form
If you are unhappy with the service you have received from us please contact us and we will attempt to resolve your issue within 48 hours.
If we are unable to resolve your problem or you wish to make a formal complaint then you should put it in writing or collect a complaints form from our Reception.
Our complaints’ policy is based on the NHS complaints’ procedure. If you would like further information about how to make a complaint please see our complaints policy or ask at reception.