We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Our aim to give you the best care and attention at all times. We believe concerns, compliments and complaints are valuable feedback that can help us learn from experiences and make improvements to services we provide and commission. We will listen to what you say and make changes where we can. We welcome all suggestions, comments and complaints,
Giving feedback
To provide feedback:
- use the Blinx service
- leave a review on the NHS website
- phone us on 01925 221457
Please only use this for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query or complaint regarding a medical matter please see below.
To make a complaint: Our aim is to resolve your complaint as soon as possible so to help us do this , the process for making a complaint and our policy has been reviewed and changed , We now have a patient liaison manager in post , should you feel the need to make a complaint , please call giving our reception team your details and brief outline of your complaint, this will then be passed onto our patient liaison manager who will review and investigate your complaint and aim to contact you within 48 Hours to discuss , should your complaint not be able to be resolved over the telephone, or may need clinical review and or input you will be asked to put it in writing to our patient liaison manager who will discuss with the GP’s and aim to get a written response back to you within 14 working days .
Compliments :Help us pass on any positive experience or compliments about the service you have received onto the relevant team or team member , Please pass onto our patient Liaison Manager who will ensure the compliments and feedback are shared .
Should you not wish to call us and discuss over the telephone , you can collect a complaints and feedback form from our Reception.
Our complaints’ policy is based on the NHS complaints’ procedure. If you would like further information about how to make a complaint please see our complaints policy or ask at reception.